Skip redundant pieces
Kansas Inservice Training System (KITS)
Why We Don't Hear Others
Publications
Roll of books on a shelf
Why We Don't Hear Others
If you want to listen so you really hear what others say, make sure you're not a:
Mind reader You'll hear little or nothing as you think, "What is this person really thinking or feeling?"
Rehearser Your mental tryouts for "Here's what I'll say next" tune out the speaker.
Filterer Some call this selective listening-hearing only what you want to hear.
Dreamer Drifting off during a face-to-face conversation can lead to an embarrassing "What did you say?" or "Could you repeat that?"
Identifier If you refer everything you hear to your experience, you probably didn't really hear what was said.
Comparer When you get sidetracked assessing the messenger, you're sure to miss the message.
Derailer Changing the subject too quickly soon tells others you're not interested in anything they have to say.
Sparrer You hear what's said but quickly belittle it or discount it. That puts you in the same class as the derailer.
Placater Agreeing with everything you hear just to be nice or to avoid conflict does not mean you're a good listener.

Source: The Writing Lab, Department of English, Purdue University, 1356 Heavilon Hall, West Lafayette, IN 47907.